Terms & Conditions

1- General booking conditions

An apartment is considered booked ONLY after receiving our official booking confirmation (voucher). 

  • When a client books a property he/she implicitly accepts our Cancellation Policy and states that he/she read and understood the description of the property and considers it is suitable for his/her needs.
  • The booking procedure requires that we receive a copy of the receipt of the deposit payment. The remaining balance can only be paid in Euro CASH on the client’s arrival at the apartment. Our guests must bring the reservation voucher (sent by us by e-mail or fax when the reservation has been confirmed).
  • If a credit card is used for the reservation, the credit card details will be secretly kept within the “PayPal” safe system.

We inform our guests that a minimum rental of 5 nights is required during Christmas, New Year's Eve and Easter periods and in addition, there is a 20% increase on each apartment’s published price.  

Overnight accommodation tax in Rome

A € 3,5 fee will be be applied from the 1st January 2011 . This will apply to anyone staying in overnight accommodation inside Rome’s boundaries at the end of each stay. Children under the age of 10 years are exempt from payment. For further information please visit the following website

FEE: 3,5 euros per person per night max 10 days. 

2 - Check-in/check-out times 

On arrival day there will be our agent will be waiting for the client directly inside the apartment so we need to know the flight details or the expected arrival time at the apartment at least 3 days in advance.

If we know the client’s travel details (flight details, arrival time at the train station, etc.) we will have the chance to arrange the appointment with our agent for the check in at an exact time.

If the client does not provide us the arrival time there WILL NOT BE ANY STAFF MEMBER waiting at the apartment for the check-in.

Unless otherwise stated, the check-in time is from 2:00 p.m. to 8:00 p.m. and the check-out must be done not later than 11:00 a.m.

However, if possible, upon request, the client may check-in and check-out at the most convenient time for him/her.

Check in time and check out time outside business hours 9.30 a.m. - 8.00 p.m. are possible with a fee of € 25 payment. Check in time after midnight are possible with a fee of € 50 payment.


We kindly ask the guests to inform us about any eventual delay on arrival time. 

3 - Cancellation policy

a) If the client cancels:

  • Within 30 days before the arrival the down payment will be completely reimbursed, except for € 50 (handling fee).
  • Within  29 days before arrival the down payment will not be reimbursed.

b) if the agency cancels: 

  • In the rare occasions in which unforeseen circumstances force us to cancel the apartment’s reservation,  we will refund the total deposit amount and BeInRome will have no further liability.

4 - Security deposit

If at the check out time everything in the apartment is in order, the total amount of the security deposit will be fully refunded. Generally the security deposit has to be paid on your arrival in cash (in Euro) or cheque together with the remaining balance. 

5 - Apartment conditions 

  • Upon the client’s arrival the apartment will be cleaned and prepared for the number of guests indicated on the voucher.
  • The client is responsible for any damage procured to the furniture or any other object during the stay inside the apartment.
  • If during check in time the client finds something broken or not working properly in the apartment, he/she must immediately give us notice about the problem.
  • The group leader, whose name appears in the booking confirmation, is the person responsible in case of any damage.
  • The keys will be collected by the client inside the apartment during check-in and must be returned to the owner or one of his/her representatives during check out.

6 – Apartment’s description

The descriptions of the apartments have been made faithfully and correspond to truth. 

7 - Pets

Pets of any kind and size are accepted only upon request. 

8 - Number of people

The number of the people indicated during the reservation procedure cannot be changed during the period of stay. Eventual extra guests – if not communicated in advance- will cause the voucher cancellation. 

9 - Thefts/damages

We are not responsible for any theft or personal injuries against the guests inside our apartments. For this reason we strongly suggest underwriting a travel insurance. 

10 - Privacy

All the customer’s information is strictly private and shall be used only for commercial reasons within the Company limits according to the Personal Data Protection Code Legislative Decree no.196 of 30 June, 2003.None of the personal data provided such as address, phone number, etc will be granted to outsiders, and all the personal data will be secretly treated to ensure customer’s privacy. 

11 - Applicable Law

These booking conditions are subject to the Italian Law. In case of any dispute the Court of Rome will be the only competent body. We reserve the right to make changes to parts of this document.

Tenancy implies the unconditional acceptance of all the above conditions, eventual changes to these conditions must be put in writing and be accepted.

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